Renewal Representative II Preferred Qualifications Primary Focus: The Support Renewal Advisor (SRA) is responsible for ensuring the achievement of KPI targets for Premier Support renewal in their assigned territory. Distinguishing Characteristics: Successful SRA will be highly focused on performing the Premier Support renewal activities from data cleaning activities, quoting, answering customers’ inbound calls, chats, emails, performing outbound calls using customer language and respective customer business hours. SRA will be measured on several productivity metrics including on-time renewal, forecast accuracy, cancellation and past due rates. The SRA must adapt and acquire new skills quickly, and effectively manage multiple tasks and priorities in their assigned territories. In addition, successful candidates should be able to articulate and advise customers on the values of Oracle Support services, accurately describe product and service offerings and entitlements, electronic systems options, practices, policies and procedures. Job Descriptions: Accountable for timely support renewals for customers in assigned territory Educates customers on benefits and values of Oracle Support and associated contractual implications Responsible for meeting productivity requirements on outbound calls for renewals, email answering time Manages exceptions for customers with issues that may delay or inhibit renewals Respect the renewals timelines and procedures in order to meet the booking forecast and the other renewals KPI's. Ensure implementation of automation, ie. Online and