Responsibilities
1. Provide customer services for global customers in timely manner
2. Arrange logistics for customers, such as sea freight or air freight, and prepare for packing list and invoice
3. Customer forecast accuracy and management
4. Record and process Customer orders accurately within approved time limits
5. Respond to Customer Enquiries: General, cross reference, Catalogues assistance, Customer Pricing, Shipping.
6, Process invoices and credit/debit memo
7. Follow up with deliveries, transport issues, documenting issues
8. Handle RMA timely
9. Manage Customer concerns for recording ongoing Customer issues and feedback
10. Undertake training on products to incre