PRINCIPAL ACCOUNTABILITIES-Order processing, forecast handling, order re-schedules, shipment arrangement;-Handle customer complaints, coordinate with Quality & Eng. dept for RMA;-Conduct customer satisfaction survey;-Generate/Review dept reports (Open order, Booking, Billing, OTD, RMA etc) on daily, weekly and/ormonthly basis; ensure report correctness;-Assist manager in monitoring day to day operations; and in consolidating billing/forecast information forfurther an