Preferred QualificationsJob Description F&B Support Consultant C is specifically responsible for the 1st level support of the Oracle Hospitality /MICROS product suite and associated interfaces in Global or JAPAC region. Duties& Responsibilities Responsible for 1st level support of your product suite to the customer Responsible for the entry, tracking and management of all incoming support calls in My Oracle Support Ensure familiarity with new releases as they become available Obtain and maintain current certification in: Major Account accreditation Current application version Necessary SQL and technical skills Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures Assist in configuring, installing, training and supporting the Oracle Hospitality/MICROS product suites and associated interfaces for selected strategic projects when required Liaise with subject matter experts in the regional office on client requests for enhancements and development Work with the customers to ensure that contractual service expectations are exceeded Perform other duties as requested or as deemed appropriate Other Requirements Willing to work overtime, night shift and holidays as requested Willing to work with a wide variety of cultures Willing to be contactable on an on-call basis after-hours by mobile phone Adhere to company standards, policy and procedure Good in reading, listening and written English. Good in reading, listening andwritten Japanese. Knowledge, Skills & Abilities Essential Minimum two years’ experience installing/configuring/supporting/administering food and beverage management software products Minimum two years’ hospitality experience in a supervisory or management role OR Degree in IT hospitality or business field Previous training experience in the area of theoretical/conceptual training Knowledge of food and beverage management procedures Experience in Microsoft suite of products in particular, Outlook, Excel, Word, Project and PowerPoint High level of competency with English language Desirable Previous experience with alternative restaurant management systems Previous experience with My Oracle Support Previous experience working with an automated support management and tracking tool in a support center environment Previous experience in supporting hospitality software products Familiarity with Operating Systems (2003, 2008, XP, Oracle, and VM Ware) Working knowledge of Networks, PCs and troubleshooting installation issues Professional Skills Analytical problem solving skills Superior communication skills, written and verbal Strong interpersonal skills with the ability to earn respect from customers, colleagues and others Abilities Ability and credibility to work effectively with both our internal and ex