Description Retail Banking and Wealth Management (RBWM) Retail Banking and Wealth Management leverages HSBC’s global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions. We are currently seeking an experienced professional to join our team. In this role, you will: To handle all inferior HSBC Premier (HP) accounts and zero-balance HP accounts follow up work To answer all incoming HP phone calls if Premier Relationship Officer (PRO) is occupied and to be responsible for all messages HP customer leave in PRO's voice mail To make sure HP gift redemption mechanics works smoothly To back up PRO wh