Description HSBC Operations, Services and Technology (HOST) HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition. We are currently seeking an experienced professional to join our team. In this role, you will: Outsourcing management: -Oversee the outsourced services by Global Service Center, such as Dispute & Chargeback, Fraud Claim, and back office customer services to make sure the end to end business runs effective and the operational risks be in control. Risk & Control: -Utilize risk and control framework to manage Risks, Control Monitoring Plan, and incident. Training: -Execute Cards & Loans Business Services learning curves, and coordinating resources in facilitating trainings. Subject Matter Expect: -Participate bank wide projects, enable business growth, and achieve operational efficiency. Qualifications To be successful in the role, you should meet the following requirements: It requires strong expertise in Card Scheme, 3rd party payment companies. It requires excellent communication skills to engage various stakeholders to rea