Primary Responsibility: Provides pre-sales and post-sales service to customers. Delegates customer service department procedures. Acts as liaison between customers and manufacturing, sales, field service, order processing and accounting to resolve status, production, delivery and billing inquiries. Reviews warranty claims. Processes customer returns and exchanges. Expedites service and repairs. Provides special pricing for non-standard items. Selects, develops and evaluates personnel to ensure the efficient operation of the function. Also directs and coordinates the processing of sales orders. Monitors sales order system to ensure accurate receipt and booking of sales orders. Tracks sale shipments, delivery, billing and backlog activities, providing internal sales reports when necessary. Responds to inquiries regarding status of orders and resolves customer order difficulties. Monitorin