Team introduction:TMP team was established in Apr 2013, provide dedicated service (one stop service) to top sellers in Greater China, who contribute more than 40% GC GMV.Team value- Providing one-stop service through both email and phone channels.- Service time includes not only office hours (9am-6pm) but also non-office hours (6pm-12am)- Outbound service to follow up sellers’ requests instantly- Handling requests from sellers and supporting their AMs- Working with BU, BM, & GC Risk &Trust team closely to help sellers’ business growthSpecific Duties:o Respond to email/phone inquiries, solve customer’s inquiry timelyo Outreach customers with product information and site navigation in Cantonese, Mandarin and English.o Troubleshoot and identify issueso Research accounts and transactions to investigate solution to contact is